Payment can be made via credit card (Visa or Mastercard only) directly over the phone, Check (delayed shipping until check clears), money order, or cashier's checks. You can also send payment via PayPal to the following email address: jan@shangrilafurnish.com.
Please make checks and money orders out to:

JS Furniture, Inc
1930 S. Rochester Ave #114
Ontario, CA 91761

Whan an order is placed, we require a minimum of 50% of the balance be paid as a deposit so that we can produce and ship the order to California. The final, remaining balance must be paid prior to shipment to your destination.

Please specify to your sales person by phone or email exactly what model and pieces you desire, the material you want, i.e., fabric, micro fiber, leather match, full leather, etc.

While your furniture is in production you will be updated as to the status of your items; we'll let you know at production completion, after LA arrival, and before home delivery.

For European purchases add 100 Euro per sofa set. For Europeans orders/prices please send requests to europe@shangrilachina.com.

Before ordering email us your mailing address and any specific colors you're interested in seeing and we'll send you samples you'll receive two weeks later.

From start of production to US home delivery should take 8-9 weeks, although this is only an estimate, and due to custom clearances at the ports waiting may exceed 10 weeks. Currently most of our orders are shipped in six containers per month to our Ontario, California showroom. From there, all US customers furniture is delivered locally by our delivery personnel and to other states by shipping companies specializing in home delivery. For delivery status please be in touch with your sales person or write to shipping@shangrilafurnish.com. Or for last minute inquires contact Javier, our LA Operational Manager, 909.974.0082, e-mail javier@shangrilafurnish.com .

For more details about shipping scroll down.

Yes, since we control every step of the production process, we can build almost anything. New designs, variations on existing models, custom dimensions, extra accessories, custom colors and materials We can do any and all of those things. You can even send you own handpicked fabric to our factory to be used in the production of your order, if you wish. The bottom line is that, as a customer, you have more control over how your finished furniture will look with ShangriLa than with any other company.

Cost for modifications and the design of custom furniture ranges from zero into the hundreds of dollars; it really depends on exactly what is requested. Ask your sales representative for details..

Any customer thinking about placing an order for custom furniture must beware. A particular choice of size, color, material, etc may sound appropriate in the design phases, but not look as expected once finished even though the furniture was built to specifications. ShangriLa will do its best to faithfully and accurately create your dream sofa according to your wishes, so please be sure of what you want before placing the order. Because each custom order is unique to that customer, ShangriLa will only accept returns on a case-by-case basis. If we accept the return of a custom order, a 20% restocking fee will be charged.

When your product arrives in California from China, we ship it out as soon as final payment has been made. All product is shipped via common carrier and is delivered "curbside".

Approximate shipping costs.
Local Los Angeles $175 to $250.00
AZ–CA–NV $300.00
CO–ID–KS–MT–ND–NE–NM–OK–OR–SD–TX–WA–WY $400.00
All other mainland US States $500.00
*All freight charges, including those listed on websites, catalogs, brochures, etc., are subject to change without notice. Rates are not guaranteed.

Delivery is curbside.

Additional charges apply for any services other than curbside.

Additional charges apply for missed delivery appointments.

NOTE: It is the sole responsibility of the customer to be sure that all entry access be consistant with the size of your delivery.

Outside Contiguous US Shipments to Alaska, Hawaii, US territories and Canada require additional charges and some restrictions apply. Items beyond delivery size limitations and requirements cannot be shipped outside the contiguous US.

Yes. We can produce any set in any color and material you wish. We do customer furniture.

Although it does pay off to purchase a whole set you have the option to order any combination of pieces you want. View our individual prices here http://www.shangrilafurnish.com/furniture-pricelist.php. Choose model and click for detailed pricing.

Warranty is limited to one year for frame on all upholstered furniture. Warranty for material/workmanship for all ShangriLa items is also one year. Full leather sets will receive a two year warranty for material/craftsmanship.

All damages and dissatisfaction with our products must be must be reported within a week of furniture arrival. In the case of damages we require clear pictures of the exact damages to be sent for review. Discount, full refund, or replacement sets may be granted depending on the extent of damage. All damage cases are dealt with on a case by case basis.

All undamaged returns must be made within 14 days from date of delivery. Any returns after that will be under review and if accepted will incur a 20% restocking fee less shipping. Again, that is only if the return is accepted.

For returns before 14 days of delivery date there will be a 15% restocking fee on undamaged items, less the shipping charge. The original shipping cost is nonrefundable.

It is the customers responsibility to make certain that the ordered items will fit in their desired living space. If the ordered items do not fit through an entry way, up stairs, etc. the customer will have to pay for shipping back that particular item to our warehouse. If a new, smaller replacement item is requested then the customer will need to pay to have that item shipped as well.

1930 S. Rochester Ave #114
Ontario, California 91761


We're open Monday thru Friday, 9am to 5pm. Weekend visits can be arranged by appointment.

Our leather hides are 100% genuine top grain leather. Many manufacturers purchase cheap hides that have to be corrected, stretched, patched, and altered, which takes away from the durability of the leather. We don't do this to our leathers. We offer full leather sofas that include leather all around, back and sides if you choose. Please specify at time of ordering if you wish to have your leather furniture fully upholstered with leather or if you wish to have the standard leather match. (Leather match means that the furniture has leather only in areas that directly touch your body when sitting. The rest, usually the back and sides, are made with vinyl, artificial leather.) In most cases if you do not specify you want full leather your sales person will assume you want leather match. All our leather hides are cut to pattern (not cut and sewn or vinyl matched). You will be able to recognize cut and sewn patterns by the seam down the center of the cushions. Check your couches...most will have these seams. Our leather hides are fully aniline dyed, colored completely through, not just on the surface. This makes for easy cleaning, and prevents fading, staining, and soiling and won't peel and crack like cheaper leather.

Our frames are build to last using select, solid hardwood. Weight bearing joints are blocked and secured to assure stability and strength. The kiln dried hardwood frame is designed to withstand the most demanding use (most others are basic plywood or cheap pressed wood). Our frames will not warp, split, or break.
To provide utmost comfort each frame is padded on the front, side, and back.
All joints are connected by tongue and groove construction which ensures quality craftsmanship.
No sag coil springs (found only in the best upholstered furniture).

Most models come with the following unless specified while ordering:
2.5 grade memory foam, these are more durable and provide better comfort and may be firm for some tastes. Many other manufacturers use only 1.2 - 1.6 grade memory foam, which doesn't give the preferred support and typically wears out sooner.
Individually pocketed coils for balanced comfort and long life (most other seat cushions are foam with no springs).
All cushions are wrapped in a polly wrap which helps the leather breathe, and prevents the leather from deteriorating the cushion.
Mostly each individual cushion is Velcro attached, is removable, has zippers which allows for replacement of cushion padding. 8 gauge heavy duty no-sag sinuous springs are used which provide a comfortable long lasting seating platform.

-All nail heads are individually hand tacked.
-Authentic, hand applied, nail head trim (not "machine made", like inferior furniture)
-All exterior selected hard wood undergoes a 25 step hand rubbed finish
-Manufactured with high quality materials and the highest craftsmanship. (We are originally European and follow old world traditions. Check the many links on this page to see how our sofas are made.)
-View our information on colors and design options for each of our sets.
-Our major material suppliers all carry ISO 9001 Accreditation and ISO 9002 Certification.
-Our sofas are manufactured in China under strictly monitored European craftsmanship.

Please click on our sofa, which we have already been using for almost 2 years without any damages, signs of poor materials or workmanship. If you look around, you may find that all branded products in any category are made in some place, mostly in China. Almost all American companies are around us in Southern China. We design and operate our own manufacturing facility in Southern China, in an area well known for its high output of furniture worldwide

Simply write info@shangrilafurnish.com or Contact Us through our contact form.

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